Frequently asked questions.
What is included in the price?
With your subscription, you’ll receive access to an email address on your selected domain.
Do you have access to my email?
No. The very first thing you do when you create an account is set up your mutli-factor authentication with Microsoft. You will be prompted for this code when you add your email address to your phone or computer. Only you have access to this code.
How do I access the email?
You add your new email address to the email client of your choice – or access it via the web. Documentation will be provided.
I already have my domain name, can you host it for me?
Absolutely! – Just send us an email and we’ll work something out.
What happens if I cancel my subscription?
Subscriptions renew automatically unless canceled.
Due to the way that services are provisioned, we have no ability to provide a refund once the service has been provisioned.
You can cancel your subscription at any time and will still be able to use the services until the subscription period elapses.
In the event of unsuccessful automatic payment, we will reach out to you via email or phone.
Failure to receive payment will result in suspension of service access.
It is your responsibility to backup / copy your emails before the last day of your subscription as we don’t have access to them at all. Domain registration in Australia is for two years, and as such the domain remains property of the The Email Shop until that time lapses or a transfer fee is paid.
Can I move my domain to another host?
Sure! An exit fee of $125 + GST will be charged if you cancel your subscription and want to keep your domain name.